To confirm your uninstallation, click on Remove or Continue – depending on if you’re going for a Remove Only or Remove & Reinstall procedure.In this case, you will need to do the re-installation manually – by downloading the installation executable from here. Note: If your Norton product is offered by your service provider, you might just see a Remove button instead. Next, click on Remove & reinstall to force the application to uninstall Norton AV and then reinstall it fresh.After the download is complete, double-click on the executable and click Agree at the initial screen.Open your default browser and access this link ( here) to download the Norton Remove and Reinstall utility.This operation will remove any file belonging to Norton AV along with any remnant file that might be the cause for 8504,104 error.įollow the instructions below for step by step guidance on uninstalling your Norton product: This is a specialized tool that was internally developed especially for situations where the antivirus cannot be uninstalled conventionally.
The vast majority of users encountering the 8504,104 error have confirmed that the issue was resolved entirely after they ran the Norton Remove and Reinstall tool.
In case you’re still facing the same behavior, move down to the next potential fix below.
So reboot your computer conventionally and repeat the action that is currently causing the 8504,104 error once the next startup is complete and see if the problem is now fixed. Before trying out a more permanent fix, you should start with a simple restart and see if the problem persists after the next startup. In this case, you should be able to fix the issue by using the Programs and Features menu to uninstall the conflicting 3rd party AV suite / AV scanner.Īs it turns out, this issue can also occur due to a common inconsistency that might appear due to some temporary files that are interfering with the updating/uninstallation procedure. 3rd Party AV conflict – Another potential cause that might cause this error is a different 3rd party suite or security scanner that is conflicting with Norton’s installer.In this case, you should be able to fix the issue by running the specialized Norton Remove & Reinstall tool to remove every Norton Component forcibly and reinstall it. Corrupted installation – In certain circumstances, you might see this error message due to some type of corruption affecting the conventional uninstallation phase.In this case, you should start with a simple system reboot and see if that resolves the issue for you. Common inconsistency – As it turns out, this particular issue will most likely occur due to inconsistency having to do with InstallShield and the way it’s deployed by Norton to complete reinstallation and uninstall attempts.
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